Last Updated: 12 February 2026
Privacy Policy
This Privacy Policy describes how Norristown Locksmith ("Norristown Locksmith," "we," "us," or "our") collects, uses, and discloses your personal information when you visit our website, use our services, or interact with us. Norristown Locksmith is committed to protecting your privacy and handling your personal information with care and transparency.
1. Introduction
Norristown Locksmith is a US-based locksmith business operating out of Norristown, PA. We provide a range of locksmith services, including emergency lockouts, lock installation, repair, key duplication, and security assessments. This policy applies to all visitors, customers, and users of our services.
2. Information We Collect
We collect various types of information to provide and improve our locksmith services to you.
2.1 Information You Provide Directly
When you interact with Norristown Locksmith, you may provide us with personal information directly. This includes:
* Contact Information: Your name, email address, phone number, and service address when you call us, fill out a contact form on our website, or request a service quote. * Service Details: Information about the locksmith service you require, such as the type of lock, urgency of service, specific security concerns, or details about the property where the service is needed. * Payment Information: If you make a payment for our services, we collect payment card details or other financial information. Please note that sensitive payment data (like full credit card numbers) is typically processed directly by third-party payment processors and is not stored on our servers. * Communications: Records of your correspondence with us, including emails, phone call recordings (where permitted by law and with notice), and messages through our website.
2.2 Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies and other tracking technologies. This information includes:
* Usage Data: Your IP address, browser type and version, operating system, pages you visit on our site, time spent on those pages, referring website, and other diagnostic data. * Device Information: Information about the device you use to access our website, such as device type, unique device identifiers, and mobile network information.
2.3 Information from Other Sources
In some cases, we may receive information about you from third-party sources, such as:
* Referral Partners: If you are referred to Norristown Locksmith by a partner or directory service, they may provide us with your contact information and service request details. * Publicly Available Information: We may collect information from public sources to verify your identity or address, especially when providing security services.
3. How We Use Your Information
Norristown Locksmith uses the information we collect for the following purposes:
* To Provide Locksmith Services: To schedule and dispatch technicians, complete requested locksmith services (e.g., emergency lockout, key cutting, lock repair), and manage your service requests. * To Communicate with You: To respond to your inquiries, provide quotes, send service confirmations, updates, and invoices, and address any customer service needs. * For Billing and Payments: To process payments for services rendered and maintain accurate financial records. * To Improve Our Services: To understand how our website and services are used, analyze trends, and make improvements to our offerings and customer experience. * For Marketing and Promotions: To send you information about new services, special offers, or other relevant updates from Norristown Locksmith, where permitted by law and with your consent. You may opt-out of marketing communications at any time. * For Security and Fraud Prevention: To protect our services, employees, and customers from fraud, unauthorized access, and other illegal activities. * For Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests. * For Internal Operations: For internal record-keeping, administrative purposes, and to manage our business operations effectively.
4. How We Share Your Information
Norristown Locksmith respects your privacy and shares your personal information only in limited circumstances:
* Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and providing services to you (e.g., payment processors, website hosting, customer relationship management (CRM) systems, dispatch software, or analytics providers). These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed. * Emergency Services: In situations involving an immediate threat to safety or property, we may share necessary information with emergency services (e.g., police, fire department) if required or deemed necessary. * Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency). * Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information. * With Your Consent: We may share your information for any other purpose with your explicit consent.
We do not sell your personal information to third parties.
5. Cookies and Other Tracking Technologies
Norristown Locksmith uses cookies and similar tracking technologies to enhance your experience on our website.
* What are Cookies? Cookies are small text files placed on your device (computer, tablet, smartphone) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners. * How We Use Cookies: We use cookies for various purposes: * Strictly Necessary Cookies: Essential for the website to function correctly, enabling basic features like page navigation and access to secure areas. * Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website. This helps us improve the way our website works (e.g., by ensuring users find what they are looking for easily). * Functionality Cookies: Used to recognize you when you return to our website, allowing us to personalize our content for you and remember your preferences (e.g., your choice of language or region). * Managing Cookies: Most web browsers allow you to control cookies through their settings. You can usually configure your browser to reject cookies or notify you when a cookie is being sent. However, if you disable cookies, some features of our website may not function properly.
6. Third-Party Services
Norristown Locksmith utilizes certain third-party services that may collect information from you.
* Google Analytics: We use Google Analytics to collect data about website traffic and usage. This helps us understand how visitors engage with our website, identify areas for improvement, and optimize our online presence. Google Analytics collects information anonymously. You can learn more about Google's privacy practices at policies.google.com/privacy. * Payment Processors: When you make a payment for our services, we use third-party payment processors (e.g., Square, Stripe, etc.) to handle these transactions securely. Norristown Locksmith does not store your full credit card details on our servers. The processing of your payment information is governed by the privacy policies of these third-party payment processors.
7. Data Security
Norristown Locksmith implements reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:
* Secure Servers: Storing information on secure servers. * Access Controls: Limiting access to personal information to authorized personnel who have a business need to know. * Encryption: Using encryption technologies (e.g., SSL/TLS) to protect data transmitted over our website. * Regular Audits: Periodically reviewing our security practices to ensure ongoing protection.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
8. Data Retention
Norristown Locksmith retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements.
The specific retention periods depend on the type of data and the purpose for which it was collected:
* Service-Related Data: Information related to completed locksmith services (e.g., invoices, service addresses, descriptions of work) is retained for a period necessary to comply with tax, warranty, and legal obligations, typically 7 years. * Contact Form Submissions: If a contact form submission does not lead to a service request, it may be retained for a shorter period (e.g., 6-12 months) for follow-up and analytical purposes. * Marketing Opt-In Data: If you have opted into marketing communications, we retain your contact information until you unsubscribe or request deletion. * Website Usage Data: Anonymous usage data collected via Google Analytics is typically retained for 26 months.
When your personal information is no longer needed, we will securely dispose of it or anonymize it.
9. Your Privacy Rights
As a US-based business, Norristown Locksmith respects your privacy rights under applicable state laws, including but not limited to the California Consumer Privacy Act (CCPA) and other emerging state privacy laws. Depending on your state of residence, you may have the following rights regarding your personal information:
* Right to Know: You may have the right to request that Norristown Locksmith disclose what personal information we collect, use, disclose, and sell (if applicable). * Right to Access: You may have the right to request a copy of the specific pieces of personal information we have collected about you. * Right to Deletion: You may have the right to request the deletion of personal information that Norristown Locksmith has collected from you, subject to certain exceptions (e.g., completing the transaction for which the information was collected, detecting security incidents, or complying with legal obligations). * Right to Opt-Out of Sale/Sharing: While Norristown Locksmith does not sell your personal information, you may have the right to opt-out of the "sale" or "sharing" of your personal information (as defined by state privacy laws) for cross-context behavioral advertising. * Right to Correction: You may have the right to request that Norristown Locksmith correct inaccurate personal information that we maintain about you. * Right to Non-Discrimination: You have the right not to be discriminated against for exercising any of your privacy rights.
To exercise any of these rights, please contact us using the contact details provided in the "Contact Us" section below. We will verify your request and respond in accordance with applicable law. We may require additional information from you to verify your identity before processing your request.
10. Children's Privacy
Our services are not intended for individuals under the age of 13. Norristown Locksmith does not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us, and we will take steps to remove that information from our systems.
11. Changes to This Privacy Policy
Norristown Locksmith may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page and update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes signifies your acceptance of the updated policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, our data practices, or if you wish to exercise your privacy rights, please contact Norristown Locksmith using the following details:
Norristown Locksmith Address: 720 Kohn St, Norristown, PA 19401 Email: info@norristownlocksmiths.com
